EXPERTISE

Lussona is a boutique-consulting agency that is passionate about providing bespoke strategic solutions for high-end independent hotels and resorts.  We are customer experience influencers and storytellers, ready to craft and share your story and translate it into sales and profit. 

Travel is the fastest growing luxury industry today and customers’ expectations are constantly evolving therefore enhancing your customer approach is more important than ever. That is why Lussona Agency is committed to offer unique trainings that will allow your staff to
create long-lasting customer emotional journeys, stories your guests will organically
share on their social platforms and with loved ones, ultimately enhancing your
property’s visibility, loyalty and profitability.