Expertise

We are customer experience influencers and storytellers, ready to craft and share your story and translate it into sales and profit. Our personalized approach aims to capture, distil and share your story through meaningful guest experiences to ensure a long-lasting impression.

 

 

Hospitality is a promise of creating a connection with guests through a sincere dialogue that allows you to cater a service to their specific needs, which in return creates strong positive emotions & long-lasting memories.

– Nadia, Founder & Storyteller

 
 
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Strategic Planning

Create a dynamic strategy

Before sharing your story, we need to distil it. Our unique and creative approach will capture the essence of your brand and of your customer approach and assist you implement sustainable solutions to improve your market positioning.

  • Consulting services

  • Customer experience strategy implementation

  • Visibility enhancement strategies

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eXperience enhancEment

Enhance your customer experience

Offering the right customer service is essential for the success of your hotel. As customer experience influencers, we are committed to provide your team with the tools to unlock the power of empathy by developing unique underlying skills, allowing your team to better understand and exceed your guests’ expectations.


Training offered in English, French and Spanish
 

  • The art of creating memorable experiences & stories

  • Managing difficult situations (complaints)

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Storytelling & influence

Media Influence – Enhance your online presence

Happy customers are your best brand promotors/ambassadors. That is why we will assist you in making sure that their long-lasting experiences are captured by your guests, therefore creating a more organic online presence.

 

  • Storytelling: Creating a strong sales pitch

  • Storytelling: Transforming your employees into great brand ambassadors

  • Site inspections: Creating unique journeys

REVENUE OPTIMIzATION

By implementing strong rates and inventory strategies, we empower you to control and maximize your earning potential and better position your property on the web.

 

  • Rate strategy

  • Competition analysis

  • Analytical dashboards

  • Online reputation

  • Optimizing distribution channels

  • Increase direct bookings

  • Promotion plan

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Conferences

Inspiring conferences

Creating long-lasting memories and stories is a passion.  That is why we are looking forward to share inspiring and unique stories, knowledge and wisdom with your team.  

  • Keynote speaker for conferences and corporate events